1. Basic definitions
Buyer – an individual who has the intention to order or purchase goods, or ordering, purchasing or using goods exclusively for personal, family, household and other needs not related to business activities, who placed the Order on the website, or specified in the Order as the recipient of the Goods .
The seller is an organization regardless of its organizational and legal form, as well as an Individual entrepreneur who sells goods remotely.
Under these rules, the Seller is
Online Store – A website on which any Buyer can familiarize himself with the presented Goods, their description and prices for the Goods, select a specific Product, method of payment and delivery of the Goods, send an Order by e-mail or place an Order by phone.
Site – a set of information resources posted on the Internet at walmaexpress.ru .
A product is an object of sale and purchase (thing) that is not withdrawn and not limited in public circulation and is presented for sale in the online store by placing it in the appropriate section of the online store. The subject of sale and purchase can only be products marked in the online store as products with the status of “available”.
Order – issued, according to the form specified in Appendix No. 1 to these rules, the Buyer’s request for the purchase and delivery to the address of the Products selected in the Online Store specified in the request, sent via the Internet and / or from the Buyer to the Seller by phone specified on the website .
Courier delivery service – a unit of the Seller that delivers the Goods according to the Order to the Buyer.
2. General provisions.
These “Rules for the sale of goods in the online store” (hereinafter – the “Rules”) determine the procedure for the retail sale of goods through the online store, and in accordance with Art. 437 of the Civil Code of the Russian Federation are an official public offer (VALMA LLC
hereinafter referred to as the “Seller”, addressed to individuals, hereinafter referred to as the “Buyer”, when jointly referred to, the Seller and the Buyer are also referred to as the “Parties”, and each separately as the “Party”.
Each Party guarantees the other Party that it has the necessary legal capacity and legal capacity, as well as all the rights and powers necessary and sufficient for the conclusion and execution of the contract of retail sale.
When ordering Products through the Online Store, the Buyer agrees with the Rules set forth below.
The relations between the Buyer and the Seller are subject to the provisions of the Civil Code of the Russian Federation (including the provisions on retail sales (§ 2, Chapter 30), the Law of the Russian Federation “On Protection of Consumer Rights” of 07.02.1992 No. 2300-1, Rules of Sale goods remotely, approved by the Government of the Russian Federation No. 612 of September 27, 2007, and other legal acts adopted in accordance with them.
The Seller reserves the right to make changes to these Rules, in connection with which, the Buyer undertakes to regularly monitor changes in the Rules posted on the How To Buy Online Store page. Notification of changes to these Rules the Seller must place no later than 7 (seven) working days before the date of their entry into force.
The Buyer agrees with these Rules by putting a mark in the column “I agree with the Sale Rules” when placing the Order or when dialing the corresponding phone number (when ordering by phone).
The current version of the Rules is available on the website of the online store.
3. Registration and deadlines for the Order.
Buyer’s order can be made by phone and / or via the Internet.
When placing an Order by phone, the Buyer confirms that he is familiar with the rules for selling the Goods through the Online Store and provides the Seller’s employee with the information necessary for placing the Order.
When placing the Order via the Internet, the Buyer fills out the electronic Order form ( Appendix No. 1 to these rules ) for the Goods and sends the generated Order to the Seller via the Internet.
After receiving the Order, the Seller coordinates the Order data with the Buyer by phone, including the date and time of delivery of the goods. The specified date and time depend on the region of delivery and the time required for processing the Order. If, after receiving the Order, it is found that the Seller does not have the required quantity of the ordered Goods in stock, the Seller shall inform the Buyer about this by phone. The Buyer has the right to agree to accept the Goods in the quantity available from the Seller, or cancel this position of the Goods from the Order. If the Buyer does not receive a response within 3 (three) calendar days from the date of notification by phone, the Seller shall have the right to cancel the Order in full.
The buyer has the right to change the composition of the Order by notifying the Seller by telephone.
If the Buyer has any questions regarding the properties and characteristics of the Goods, before placing the Order, the Buyer must contact the Seller by phone indicated on the website .
The Seller will make every effort to comply with the date and time of delivery specified in the relevant Order, however, delays in delivery are possible due to unforeseen circumstances that were not due to the Seller’s fault.
The risk of accidental loss of or accidental damage to the Goods passes to the Buyer at the time the Goods are handed over to him and the Buyer puts the signature in the documents confirming the delivery of the Order.
5. Payment of goods.
Cash, non-cash, bank card.
Upon delivery, the ordered Goods are handed over to the Buyer or to the person specified as the recipient in the Order, or to the person authorized by the Buyer and / or the Recipient who submitted the power of attorney in a notarial form for the right to receive the Order.
In order to avoid cases of fraud, upon delivery of a prepaid Order, the person delivering the Order has the right to require the identification document of the Buyer and / or the Recipient, and also require to specify the details of the Buyer and / or Recipient identification document on the receipt provided by the Buyer and / or Recipient To order. The Seller guarantees the confidentiality and protection of personal information of the Buyer and / or Recipient.
At the time of delivery of the Goods, the person delivering the goods shall demonstrate to the Buyer and / or Recipient the appearance and completeness of the Goods.
The buyer and / or the recipient at the time of receipt of the goods receives a package of documents for the goods: cash voucher or a document replacing it in the prescribed form. The Buyer and / or the Recipient confirms with his signature in the Order Form that he has no complaints about the appearance and completeness of the Goods. After acceptance of the Goods by the Buyer and / or the Recipient, the Seller does not accept claims on the quality and completeness of the Goods.
6. Payment of goods.
The price of the Goods is indicated next to the specific name of the Goods in the online store.
The price of the Goods in the online store can be changed unilaterally by the Seller. At the same time, the price for the Goods ordered by the Buyer is not subject to change.
Payment for the Goods by the Buyer is made in rubles by: upon delivery of the Goods to the Courier Delivery Service Officer – in cash to the Courier Delivery Service Officer when receiving the Goods, in other cases – by bank transfer to the Seller’s bank account.
The contract of sale is considered to be concluded from the moment of payment by the Buyer of the ordered Goods.
7. Return merchandise.
The buyer has the right to refuse the ordered goods at any time before receiving it, and after receiving the goods – within 14 days. The return of the Goods of good quality is possible if their presentation, consumer properties, as well as a document confirming the fact and conditions for the purchase of the specified Goods are preserved. According to clause 1 of Article 25 of the Law of the Russian Federation “On Protection of Consumer Rights” dated February 07, 1992 No. 2300-1, it is impossible to return used goods.
The buyer is not entitled to return the goods of good quality, specified in the List of non-food goods of good quality, not subject to return or exchange, approved by the Decree of the Government of the Russian Federation dated 01.19.1998 No. 55.
Exchange and return of the Goods shall be made on the basis of the Application completed and signed by the Buyer.
When the Buyer returns the Goods of good quality, an invoice or an act of returning the goods is drawn up, which states:
- full name and details of the Seller;
- surname, first name, patronymic name of the Buyer, passport details;
- Name of product;
- dates of conclusion of the contract and transfer of goods;
- refundable amount;
- Signature of the Seller and the Buyer.
The buyer, to whom the Goods of inadequate quality are sold, if this has not been agreed upon by the seller, has the right to demand at his choice: To free the defects of the goods or reimburse the costs of their repair by the buyer or a third party. A reasonable reduction in the purchase price. Substitutions for the Goods of a similar brand (model, article) or for the same Goods of a different brand (model, article) with a corresponding recalculation of the purchase price. At the same time with respect to technically complex and expensive goods, these requirements of the buyer are subject to satisfaction in case of detection of significant shortcomings. The right to refuse to perform the contract and to demand the return of the amount paid for the goods. The exchange and return of goods of good quality is coordinated by the phone number listed on the site.
8. Warranties and liability.
The Seller shall not be liable for damage caused to the Buyer due to improper use of the Products purchased in the Online Store.
The Seller shall not be liable for the losses incurred by the Buyer as a result of:
- incorrect filling of the order form, including incorrect indication of personal data
- illegal actions of third parties.
The buyer is solely responsible for the accuracy of the information specified by him when placing an order in the online store.
The Parties are exempt from liability for full or partial failure to fulfill their obligations if such failure was the result of force majeure circumstances that arose after the entry into force of the Rules, as a result of emergency events that the Parties could not foresee and prevent by reasonable measures.
In other cases not stipulated by the Rules of non-fulfillment or improper fulfillment of their obligations, the Parties shall be liable in accordance with the current legislation of the Russian Federation.
9. Confidentiality and protection of personal information.
When placing an order in the online store, the Buyer provides the following information about himself: Last Name, First Name, telephone number.
The Seller uses the information received from the Buyer to fulfill its obligations to the Buyer.
The Seller undertakes not to disclose information received from the Buyer. It is not considered a violation of the Seller’s provision of information to agents and third parties acting on the basis of an agreement with the Seller to fulfill obligations to the Buyer. It is not considered a violation of disclosure obligations in accordance with the reasonable and applicable requirements of the law.
The seller receives information about the ip-address (the unique identifier of the device connected to the local network and / or the Internet) of the Website visitor. This information is not used to identify the visitor. The Seller is not responsible for the information provided by the Buyer on the Site in a generally accessible form.
The relationship between the Buyer and the Seller is governed by the laws of the Russian Federation.
The buyer guarantees that all the conditions of these Rules are clear to him, and he accepts them unconditionally and in full.
In case of any questions and complaints from the Buyer, he should contact the Seller’s Customer Service Department for contact wounds posted on the website.
The parties will try to resolve all disputes by negotiation; if the agreement is not reached, the dispute will be referred to the court in accordance with the current legislation of the Russian Federation.
The invalidity of any provision of this Regulation does not entail the invalidity of the remaining provisions.